PSA
Where you might hear it: From anyone in the public sector.
What does it mean: PSAs, or public service agreements, exist to hold government departments to account for the money they spend. The agreements are designed to improve public service delivery by providing departments with challenging targets, which are developed in partnership with frontline workers. They provide a clear outline of departmental priorities and are a central part of the government's spending plans. PSAs were introduced in the 1998 Comprehensive Spending Review and 30 new PSAs were created in 2007, to cover the period between 2008 and 2011.
How to use it: Find out which PSAs relate to the work you do. Check up on how the government is progressing toward PSA targets.
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