THE CHALLENGE
Youth Matters: Next Steps outlines the Government's plan to merge successful helplines and web sites for young people into a single national information, advice and guidance service. This poses a challenge for youth workers: how can they carve out a role for themselves in meeting young people's demand for confidential telephone, internet and text-based information, advice and guidance? And, as the Government moves towards centralising such services, how can youth services make their local provision sustainable?
THE SOLUTION
Lancashire's Youth and Community Service has a 17-year history of using youth workers to provide telephone advice and guidance to young people.
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