In Resourcing Excellent Youth Services, the Government identified a good youth service as an organisation with clearly identifiable staffing structures.
It also said managers should use supervision for staff development and organisational effectiveness.
Last year, managers in Somerset County Council's youth service realised the need to align more closely personal targets set for youth workers with strategic youth service goals.
The solution
In October last year, Somerset sent all of its managers on a one-day course to enable them to examine how the county youth service's aims could be applied to area delivery plans, then translated into personal targets.
John Calvert, the youth service's quality development and inclusion manager, recalls: "Although the performance review and development process was being carried out effectively, we were concerned that individual targets and objectives were not matching up to the delivery plans that were being put together by area teams."
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