Resources: And this is what I do - Rebecca Bew, family support worker, Rainer

I visit young people in custody to see if they have any worries about returning home and I stay in contact with their families.

Why is your role important? It's about getting young people and their parents or families to start talking to each other again. The work that we do gives them a place to talk and involves a third person, helping them to communicate better. It's often the first time they've had somebody who sits with them and gives them that opportunity.

How did you get into this role? I've worked as a social worker for a youth offending team. I've also worked with Victim Support with young victims of crime and done lots of work with restorative justice. I've also trained as a mediator and done some family and neighbourhood mediation. Then this job came up, which included a lot of stuff I enjoyed.