A Local Government Ombudsman report, Local Partnerships and CitizenRedress, concluded partnerships frequently did not offer "informationabout how to register a complaint" and lacked "any formalised processfor handling complaints". It added there was often "confusion amongstaff and public about responsibilities and process".
The report said complaint handling and redress needed to be "central inthe governance of partnerships" and recommended local authoritiesestablish rigorous and accessible complaint-handling arrangements. Whilethere was "no experience" of complaints concerning children's trusts,the report concluded that the "experience of health and social carepartnerships in the areas of governance, complaint handling andoperating pooled budget arrangements will no doubt be helpful ininforming the practice of children's trusts".
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