They may have been out of education for, say, three years and they may have issues with their behaviour - I might arrange for a screening for dyslexia and an assessment of their behaviour.
How did you get into this? I was in the Army and came back from Iraq in 2003. I served for six months. Prior to that I worked with young people, through Connexions, in a sports centre - the work was based on sport and fitness. Connexions approached me and asked me to do this work.
How have your experiences in Iraq helped you? When you face something daunting, you have to find a way of getting through it and only you can do it. I try to help the young people challenge their fears, whether that is going to school or going for an interview. I try to break it down and find out exactly what it is that scares them.
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