What do you do? I work 10-hour shift patterns with 30 advisers from a central base in Newcastle upon Tyne. I am a specialist adviser in post-16 education and training. Young people can contact us through the web site, via web chat, email, telephone or text.
What's a typical day? If you're taking on an early shift, you get a briefing handover on calls so far. In between calls, you do web research for information on topics of the day. It's a challenging role because you can take enquiries from modern apprenticeships to homelessness. If I take a call in an area in which I'm not expert, I find out about the problem and then liaise with my colleagues for advice.
Register Now to Continue Reading
Thank you for visiting Children & Young People Now and making use of our archive of more than 60,000 expert features, topics hubs, case studies and policy updates. Why not register today and enjoy the following great benefits:
What's Included
-
Free access to 4 subscriber-only articles per month
-
Email newsletter providing advice and guidance across the sector
Already have an account? Sign in here
