How do you involve young people? I try to get a range of views with a cross-section of young people from youth councils and those on the streets who might not be used to being heard. I also carry out consultations with young people, which gives indications of spin-off work. I then feed back the results to Connexions to facilitate change. Young people are always informed of the response.
Do you work with other professionals, agencies or organisations? I link with personal advisers, support services and any professional who deals with issues relating to 13- to 19-year-olds.
How do you measure the effectiveness of your work? I feed progress results back to the young people's shadow board and the area manager and provide a young person's version of the report.
How did you get the job? What qualifications, skills or experience do you need? I worked with kids in care, and as an advocate for the RAPP project. It's important to believe passionately in young people's right to be listened to.
What's the biggest thrill or the most rewarding aspect of the job? Being able to empower young people and let them know they have had an impact.
What's the biggest headache? Waiting for a culture change in organisations to see complaints as healthy.
