Bolton Lads & Girls Club is a modern and successful youth club. Well over 2,300 young people visit the club every week, we have 80 paid staff and more than 350 volunteers. The relationships which develop between staff and young people are the very essence of our work.
Jeremy Glover, chief executive, Bolton Lads & Girls Club
No more quality indicators
Although it is paramount that children's and youth charities offer a high quality service, there is risk of confusing the system if a further benchmark of quality is required (cypnow.co.uk, 18 May).
The Adolescent and Children's Trust (Tact) is the first fostering and adoption service, and second charity in the country, to recently receive the government's Customer Service Excellence award. Ofsted reports show that all of Tact's offices meet either of Ofsted's excellent or good standards.
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