Ofsted and the Adult Learning Inspectorate evaluated services in Sandwell, the most deprived borough in the West Midlands, and found social inclusion to be "underdeveloped".
The report said the partnership provides "insufficient challenge to the low aspirations of some young people", and some schools were critical of personal advisers. But it praised mentoring and specialist advisers.
John Robertson, chief executive of Connexions Black Country, said: "There are lessons to be learned and these will be built into our future planning."
www.ofsted.gov.uk.
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