
Sandwell Council has been ordered by LGO Michael King to apologise to the mother and her charity representative.
The council's actions including barring her representative from meetings and making unsubstantiated claims of abusive behaviour against her and the charity involved.
The council must also pay the mother a “token” amount of £250 to “acknowledge the distress it caused and the time and trouble she was put to pursuing the complaint”.
King, in his ruling, notes that “this is not the first complaint we have upheld against the council in its dealings with this not-for-profit organisation”.
The mother was being supported by an unnamed charity in her asylum claim and was living with her son in a one-bedroom flat provided by the council, details King.
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