An investigation by the ombudsman found that the single mum, who is on a low income, had been receiving free taxis to take her son to school, paid for by Nottingham City Council.
But when the family moved to a house closer to the school, the council stopped his transport without taking proper account of his mobility problems or his special needs, which include autism, attention deficit hyperactivity disorder (ADHD) and oppositional defiant disorder (ODD).
Despite the mother twice appealing against the council’s decision, reapplying for transport when he moved schools and appealing twice more, the council maintained its decision was correct.
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