The investigation into Surrey County Council upheld 23 complaints about its handling of the family's case including delays in providing appropriate support and the distress caused to the parents when they were left unable to cope.
The LGO report said despite the family first asking the council for help in 2009 with their severely autistic six-year-old son, it took three years for a package of care to be put in place.
Assessments of the child at the time did not properly take into account parental concerns about his violent behaviour on his younger siblings after he had injured them on a number of occasions.
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