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Council to review SEND school transport policy after complaint

2 mins read Education Health
A local authority has agreed to review its school transport policy after the Local Government and Social Care Ombudsman (LGO) criticised its decision to refuse a family’s request for travel support.
Amerdeep Somal is as the current financial regulators complaints commissioner. Picture: LGO
Somal: 'Councils must provide help or transport if a child's nearest available school with places is more than the set distance away from home' - LGO

The case saw parents apply for transport for their son, who has special needs (SEN) and attends a school more than three miles away from his home. The school was the only one the council identified in his education, health and care plan (EHCP), according to the LGO’s report.

The council turned down the parents’ request, meaning that parents and family members have had to take the boy to and from school since August 2023.

The parents made an appeal, but this was turned down because the council said it had only agreed to name the parents’ preferred school in the boy’s EHCP on the understanding they had accepted responsibility for transport, LGO Amerdeep Somal said.

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