The investigation, by LGO Michael King, found that a mother and her four children were left living in a bedsit throughout the pandemic, despite it being offered as temporary housing by Croydon Council.
The family was only offered suitable accommodation after the mother complained to the ombudsman, King’s report notes.
The council was aware of this and acknowledged the family was overcrowded but did not offer support, it adds.
In her complaint to the council, the mother noted her struggles with the whole family living in one room during three national Covid-19 lockdowns, including a lack of space for the children to play and do homework.
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