The boy, who started reception class at his new school in April 2021, did not receive transport to which he was entitled from Hampshire County Council until July, the Local Government and Social Care Ombudsman (LGO) has found.
The council initially told the boy's parents that he would have to get a taxi alone to and from school as it was unable to provide an escort despite the child being assessed as needing one because of his age, and speech and language difficulties.
The taxi had been offered as an alternative after the boy’s father complained that the council’s initial offer of a place in shared transport, which would have taken 1 hour and 40 minutes each way due to collecting and dropping off other children, was unsuitable, the LGO report states.
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