The announcement stopped all casework activity that demands information from, or action by, local authorities and care providers to “protect” their capacity to deliver vital frontline services during the pandemic and cases currently in progress will be “frozen for the time being”.
While there is of course a real need to alleviate pressure on local authorities at this unprecedented time, the potential impact of this decision on children and young people in the care system is of great concern. The Ombudsman, Michael King, stated that “we still expect local authorities and care providers to respond appropriately to any complaints they receive during this time” but admitted that “this may look different to their normal arrangements”.
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