Describe a typical day. The helpline is not just for adults - I speak to children, too. If a young person calls, I attempt to win their support by getting to their level and trying to understand what's going on from their perspective. Sometimes young people are quite surprised to get a warm response.
I am also responsible for making sure the process for referring people to social services is carried out succinctly and clearly.
We need to find out immediately whether a child is in need or at risk.
We make sure the needs of the child are heard and are put first.
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