A National Study of Street-Based Youth Work
David Crimmens, Fiona Factor, Tony Jeffs, John Pitts, Carole Pugh, Jean Spence and Penelope Turner
"When you've worked in an area for some time, you get known and then you get trusted. This credibility extends beyond the young people you've actually worked with to the others on their networks; young people you've never met. Sometimes they'll introduce you to a mate who has got a problem and they'll say 'you can tell her, she's alright'. Sometimes you will know a young person for a long time and all they'll do is scowl or nod or smile and then, one day, when they need to, it all comes out - mum, dad, school, work, drink, drugs, boyfriends. And suddenly there's a lot of work to be done. This only happens because you're there, because you've been there."
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