1. Life's too short for young people to challenge every injustice. But there does come a time when it is right to stand up and ask for an apology or other remedy for poor goods or services. This does not have to be aggressive. The ideal is for a calm and civilised interchange to take place with the provider to explain what went wrong and gain some sort of recompense.
2. Help a young person to clarify exactly what is bothering them. They may have a general and powerful feeling that they have been treated badly. But they need to identify specific ways that the goods or service were inadequate. What actual words were used and by whom? Establish what would make them feel better - an apology, replacement goods or financial compensation?
Register Now to Continue Reading
Thank you for visiting Children & Young People Now and making use of our archive of more than 60,000 expert features, topics hubs, case studies and policy updates. Why not register today and enjoy the following great benefits:
What's Included
-
Free access to 4 subscriber-only articles per month
-
Email newsletter providing advice and guidance across the sector
Already have an account? Sign in here
