Not only do people expect to be able to read reviews, they also expect to be able to leave their own comments about their experience - good or bad - on all sorts of things. Holidays, restaurants, even a view on that ill-fitting pair of jeans that you've just purchased that claimed to make you look 10lbs lighter, but don't.
Yet we've been reluctant for too long to make public comments about care for the elderly or for children. But these loved ones are our most precious commodity and we expect and want the best possible care for them whether it is provided in the home, a care home or with a childcare provider.
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