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NCB Now: Free PALS case studies available

NCB has produced a collection of case studies of Patient Advice and Liaison Services (PALS) that engage children and young people in their services.

PALS operate in every NHS trust and provide an ideal opportunity for young people to get involved in healthcare. However, research carried out by the University of York in 2003 showed that few services are managing to reach out to children and young people.

NCB is being funded by the Department of Health to run PALS: Getting it Right for Children and Young People, a three-year project to support PALS to effectively involve children and young people.

Copies of the case studies can be downloaded free from the NCB website.

- For more information, contact Liz Zachary at lzachary@ncb.org.uk

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