Local authorities embarking on the first integrated inspections ofchildren's services last summer were expecting a mountain of extra work.But they were astonished to find they were still being briefed on how todo the work when the submission deadline was nearly upon them.
"They were still giving guidance on the self-assessment two days beforeit was due in," says one director of children's services. "It was a bigcomplaint. It led to a lot of uncertainty and increased ourworkload."
Ofsted and the Commission for Social Care Inspection (CSCI), which runthe annual performance assessments, have been at pains ever since toemphasise that they are listening to councils and want to improve theprocess.
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