The mother, referred to as Ms B, had appealed the council’s decision to deny her school transport costs for her teenage son, who has disabilities and attends the post-16 section of a special needs school.
Ms B told the local goverment and social care ombudsman (LGO) that she had spent more than £7,000 covering the costs, and complained that the council refused to backdate the money she had paid for her son’s transport while her appeal was being considered.
LGO Paul Najsarek found that the council took too long to reach its initial decision on the family’s school transport application, and found faults in the council’s consideration of the appeal.
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