The young woman, who has epilepsy and sight impairment, told her mother in 2017 that her care worker had been disclosing intimate and confidential details about other service users to her and unloading their personal problems.
She felt “angry and disrespected” by this breach in confidence and became increasingly withdrawn, prompting her family to make a formal complaint.
The outcome of the investigation, which was initially delayed by the council, found that the young woman was to blame because “she could have stopped the abuse had she spoken up sooner”.
When the family asked for different care workers, they were wrongly told by the council that the only other option involved them paying a “top-up” fee.
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