
Both teenagers have multiple disabilities, including visual impairments and complex communication needs and had been promised support by the council to give them access to social activities during term-time and the school holidays.
The council initially organised a qualified care provider for the teenagers, but after the provider was unable to offer the appropriate support, it agreed to provide their mother with a personal budget so that she could source support herself.
However, while the council had been prepared to pay the initial carer £25 an hour, the twins’ mother only received enough to pay £8.21 an hour between July 2020 and January 2022.
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