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Council failings left disabled twins without necessary support, ombudsman finds

1 min read Education Children's Services
Liverpool City Council failed to provide two teenage siblings with the support they needed for 18 months, the local government and social care ombudsman (LGO) has found.
Ombudsman Michael King found 'the council’s lack of initiative to deviate from its set policy  had a huge impact on this family'. Picture: LGO
Ombudsman Michael King found 'the council’s lack of initiative to deviate from its set policy had a huge impact on this family'. Picture: LGO

Both teenagers have multiple disabilities, including visual impairments and complex communication needs and had been promised support by the council to give them access to social activities during term-time and the school holidays.

The council initially organised a qualified care provider for the teenagers, but after the provider was unable to offer the appropriate support, it agreed to provide their mother with a personal budget so that she could source support herself.

However, while the council had been prepared to pay the initial carer £25 an hour, the twins’ mother only received enough to pay £8.21 an hour between July 2020 and January 2022.

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