As a children’s services manager, what is the best way to connect with the frontline workforce?
Frontline workers spend all day, every day worrying about the children they work with and striving to get it right. They need to know you are doing the same.
The key is talking face-to-face with frontline staff instead of just reading the files. If you are all in one building, this is less complicated. Walk the floor every day, choose a worker at random, sit down and find out what they are doing, what is going well and if there are any problems. This is not supervision or case-management so make that clear to the workers and their managers.
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