- What do you do?
I have a varied role, but my main task is to be the first point of contact for all incoming calls to the NSPCC helpline. I reassure callers and pass their calls to our counsellors. The calls tend to be about concerns regarding children or people asking for general advice such as at what age can you leave children home alone, or how old should a babysitter be. I also help with record checks on behalf of agencies, who may be looking at prospective foster carers or adopters.
- How did you get the job?
I've been at the helpline for about two years. Before that I worked in travel for a tour operator but I wanted a career change and had always wanted to work for a charity. I saw this job advertised and after my first interview with the NSPCC I was passionate about it and knew I wanted to work here.
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