Between April 2010 and March 2011, counsellors working on the helpline referred 16,385 serious cases to police or social services. This is 37 per cent higher than the previous year and the biggest recorded annual increase in referrals.
Referrals for neglect rose the most, by 81 per cent to 6,438 cases. Other referrals included 4,113 for physical abuse, 1,520 cases of sexual abuse and 2,932 cases of emotional abuse.
During the previous year, the NSPCC made 12,296 referrals following contacts from neighbours and members of the public; up 4,588 from the year before that.
Other people contacting the helpline included parents, other family members and professionals such as teachers or health workers.
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