Best Practice

Hertfordshire County Council – Local Spotlight

Council with reputation for innovation turns its attention to improving special educational needs and disabilities services.
More residential care placements are being made available to address the high number of children being placed out of authority. Picture: cloudvisual/Adobe Stock
More residential care placements are being made available to address the high number of children being placed out of authority. Picture: cloudvisual/Adobe Stock

This year marks a decade since Jenny Coles became director of children’s services for Hertfordshire. Over that time, Coles has overseen gradual improvement in services, moving from an “adequate” rating for child protection services in 2013 to “good” in 2015’s single inspection framework assessment and the same judgment in 2018. In that most recent judgment, Ofsted praised the “outstanding” leadership across children’s services in Hertfordshire up to and including the council chief executive and elected member for children and families.

Openness and accountability

The report cites a robust culture of “openness” and accountability among senior leaders as crucial to the success in the department.

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