
This year marks a decade since Jenny Coles became director of children’s services for Hertfordshire. Over that time, Coles has overseen gradual improvement in services, moving from an “adequate” rating for child protection services in 2013 to “good” in 2015’s single inspection framework assessment and the same judgment in 2018. In that most recent judgment, Ofsted praised the “outstanding” leadership across children’s services in Hertfordshire up to and including the council chief executive and elected member for children and families.
Openness and accountability
The report cites a robust culture of “openness” and accountability among senior leaders as crucial to the success in the department.
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