"We wanted to ensure we were using the resources we had to make the greatest impact," explains Sue Miller, lead specialist practitioner for family support and parenting at Newcastle City Council.
The council used Think Family funding to employ a dedicated performance monitoring officer - Steve Foreman - who has been in post since December 2009. His role includes working with services to improve record-keeping, introducing new systems to collect evidence, and analysing information gathered.
The work covers council-run services and those commissioned by the council from different providers. This has already improved understanding of the support families are getting and the difference it makes, says Miller.
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