Hostility
Because a lot of the people who use the service have been attending for many years, they're instantly aware of a new face, so it was quite intimidating at first.
I was pleasantly surprised by how lovely everybody was, but I sensed a hostility to social workers, who 'don't stay for a cup of tea'.
New cooker
I worked with a Moroccan lady last week, who has an eight- and a 12-year-old. We were applying for a community care grant to buy a new cooker. She kept saying: "I can't cook them a hot meal, what do I do?"
I know a lot more about the grants and benefits that are available now. She got £330 to buy the cooker.
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