Here are some basic points to remember especially when returning a pair of shoes. It is the shop's responsibility if the shoes are not of a satisfactory standard. In most cases, if there is a fault with the shoe, you have a right to get a full refund but you can ask for a replacement pair if you prefer.
For more information, visit the youthinformation.com pages on Shopper's Rights. Consumer and trading standards advice is offered by the following organisations: Consumer Gateway
This website provides online access to information and advice for consumers.
It links to websites containing consumer information and advice run by Government departments, consumer organisations and others.
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