1 Take the listening process seriously. It entails respect and the belief that babies are worth listening to. As their communication involves many different sounds, movements and actions, adults need the skills to understand them. Each day, they will make decisions informed by their observations and interactions with babies, sometimes getting involved, sometimes leaving them content in their own explorations.
2 Be calm when dealing with complaints. Babies may complain when an attentive adult leaves the room or a cuddle ends. Adults should show sympathetic acceptance of these grievances, which tells babies they've been listened to while acknowledging that it might not be possible to change a course of action.
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