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RESOURCES: Know How - How to get the best out of volunteers

2 mins read
Some volunteers plan to work in children's services full time, while others just want to be useful for a few hours a month. In return, organisations benefit from energetic, unpaid staff. It's a win-win situation - but only if you play it right, says PJ White.

1. Know precisely what you want your volunteers to do - and make sure it is appropriate. Volunteers can act as escorts on a bus, support play workers, run a toy library, act as buddies for children on a hospital ward or befriend a computer system. But you want volunteers to complement your staff, not replace them. Work out how. Don't recruit until you know exactly what you are offering.

2. Identify what skills, characteristics, work experience and other qualities might be handy in your volunteers. People who work in human resources call this a "person spec". For some reason, organisations can seem reluctant to do this for volunteers. Maybe it seems a bit picky to start making too many demands on people who are offering their time and efforts for free. However, the clearer you are at the start of the process, the more you will be able to offer your volunteers a quality experience of working in children's services.

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