There are many reasons why this happens. Some organisations do not placeenough emphasis on the training of staff to defuse and prevent difficultsituations. This leads to staff lacking the confidence to deal withthose situations. Staff who do not have confidence will become stressedand often inadvertently escalate an already difficult situation.
Any organisation with staff who feel incompetent will lose them and willnever get ahead in terms of experienced staffing.
The system of caring for young people with complex behaviours is heldtogether by support. With well-trained staff you build up a team thatcan tackle difficult situations.
Confident staff will stay with an organisation, creating stability ofexperience. It is only with these systems in place that calling thepolice becomes a last, rather than first resort.
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