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Leadership: Involving young service users

Involving young people in shaping services can transform their lives and those of others. However, participation must be meaningful, fun, interactive and may generate outcomes you are not expecting.

When I was 14 and looking to open my first bank account, my dad gave me some sound advice. “Once a bank gets your business, it’s usually for life,” he said. “They make it very difficult for you to leave, so choose a bank that will reward you for being a loyal customer.”

Over the years, I have seen the same ethos succeed when involving young people in decision making.

Once young people can see a change they have made in their community, they are likely to want to do more. Better than that, they will want to get their friends and family involved too.

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