Haringey children's services: What's changed since Victoria?

An angry man is shouting on the phone at Lola Adewusi. It isn't the first bit of aggravation she's had today and it probably won't be the last. Such is life as a social worker in Haringey, but Adewusi takes it all in her stride. "You are welcome to make a complaint and please call me back when you have calmed down," she tells him, before turning to discuss the case with her team manager.

The man is angry because Adewusi has been to a local school to interview a 13-year-old girl, said to be his niece, who is sharing a mattress with him in the living room of a friend's flat. The girl arrived recently from Africa with nothing but his phone number. The interview at school was difficult and the girl, who speaks little English and whose parents and brother are believed dead, broke down in tears. But it left Adewusi more suspicious that there could be an inappropriate relationship and she is confident she's done the right thing.