Meanwhile, many local authorities have invested in mobile technology to enable their social workers to access care records while on the road (See Servelec expert view). The pandemic looks set to speed up this evolution, potentially sweeping away much of the reticence that previously existed.
Innovation in digital social care has tended to be driven by providers developing applications that are then piloted with individual or small groups of councils. A good example of this is Mind Of My Own (MOMO), an app that enables looked-after children to express their views about their care, which was developed a decade ago with Innovation Lab funding that is now used by 450 services across the UK, including in Coventry (see MOMO practice example). It is one of the best-known apps to gather the views of young people to help shape services. MOMO director Jill Thorburn says remote feedback mechanisms have come into their own during lockdown, enabling social workers to stay in touch with children, a trend that is likely to continue and grow – and improve practice (see MOMO expert view).
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