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Children share views with keyworkers via app to help improve the care experience

5 mins read Social Care
Coventry City Council has rolled out a mobile app to ensure the voice of the child is at the heart of children’s services.
Coventry has worked to make the app more accessible, with set-up details available in the top 10 locally spoken languages
Coventry has worked to make the app more accessible, with set-up details available in the top 10 locally spoken languages

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Since Coventry’s children’s services were rated “requires improvement” in its 2017 Ofsted report, the city has been intensively refocusing on how the voice of the child can be better recorded, projected and used to improve responses to needs.

While inspectors praised children’s services leaders for the presence in assessment documents of the voice of children who need help and protection, it was noted that “their views do not always clearly inform planning”.

A key tool in this drive is an app by digital specialists Mind of My Own, which has been rolled out across Coventry’s children’s services since June 2019, following a successful six-month pilot.

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