It's a busy day in the office and Evel Gottshalk has just taken anothercall from a first-time mum anxious to find childcare so she can returnto work. As an information officer working for Leeds Children'sInformation Service, Gottshalk is able to talk her through what'savailable.
She also helps the mum draw up a list of questions to ask the childcareprofessionals, helping her to get the best care for her child.
Every council has an information service like this, but the ChildcareAct has expanded councils' duties in this area. From April 2008, everylocal authority in England will be required to deliver a service thatprovides information, advice and assistance to parents of children andyoung people up to the age of 20. Like many professionals tasked withdelivering this duty, Gottshalk felt further training would be helpful.She chose a course on giving information, advice and guidance tofamilies. Delivered by the training team at Opportunity Links, it helpedher understand the legislative requirements and policy around providinginformation to parents.
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