As we enter a new year, the Muslim Youth Helpline is recruiting another batch of volunteers to join its ever-growing helpline team.
As a support service for 18- to 25-year-olds, the helpline engages volunteers from the same age group as its client audience. This has enabled it to achieve a high level of empathy with its clients.
The benefit for a charity that relies heavily on volunteers is easily measured in the outputs that volunteers deliver. What is less measurable, but arguably even more valuable, is the role of volunteering as a means of engaging young people in wider civic engagement. This leads to better integration, promoting active citizenship and empowering young people with a set of skills, confidence and experience that would otherwise not be developed. Our experience at the helpline shows that young people who volunteer are often transformed by their experience and inspired to develop their own projects or ideas for further involvement in a cause.
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