
A report published by the Local Government and Social Care Ombudsman outlines the details of what it described as a “benefits blunder” by Haringey Council which resulted in the single-parent family living in unsuitable accommodation while the mistake was rectified.
An investigation by the ombudsman found the council at fault for failing to calculate the mother’s benefits properly.
It revealed the council had not used a mandatory "underlying entitlement" rule to work out the woman’s overpayments. Underlying entitlement is a calculation of what a person’s correct benefit entitlement should have been for a period where they have been overpaid.
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