Features

United for children: Carol Iddon, managing director, Action for Children

Derren Hayes meets Carol Iddon, managing director, Action for Children.

Over a career in children's services spanning nearly 40 years, Carol Iddon has, since 2003, been working at Action for Children, formerly named NCH. Since taking over as managing director of Action for Children in October 2015, she has overseen the integration into its network of dozens of children's centres formerly operated by 4Children, and resolved a dispute with employees whose union threatened industrial action last March.

At the end of 2016, Action for Children signed an agreement with unions that ended a dispute over workers' pay and conditions. How crucial are good employment relations?

We got to a particularly challenging place, but that is way behind us now. We have developed a partnership agreement with the unions and staff are starting to feel more confident.

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