Service User Involvement attempts to provide a practical manual for service managers and other professionals, to help them consult effectively with users, who are often difficult to engage in the formal delivery of services.
The book starts by setting out the basic challenges that professionals face when working with the public. It is packed full of helpful case studies, mainly from the housing sector, and this makes it ideal for introducing service managers to the benefits of working with users.
These case studies offer concrete examples of some of the practical steps that need to be addressed when creating engagement processes for public services. They also detail some potential pitfalls.
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