Study author Simone Vibert (2016)
At a time when greater responsibility is being placed on local authorities, not just to deliver services, but to shape, plan and facilitate them, effective commissioning is one of the central skills that local authorities need to hold. Commissioning can be described as an art, not a science; there are no simple rules that can be followed. Instead, the commissioner must use a range of skills in order to increase the chances of successful service provision. These include technical skills, such as being able to make sense of data, but also soft skills, such as being able to build relationships with diverse stakeholders.
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