
“Unprecedented times”, “the new normal”, “agile working”. How often have we heard these phrases in the last nine months? The Covid-19 pandemic has forced workers across all sectors to normalise very abnormal ways of working – remote from offices and colleagues with the boundaries between work and home life as blurred as our MS Teams backgrounds.
For commissioning, which depends on relationships, collaboration and innovation, moving those relationships to a context of the raised hand icon, the chat window and “you’re on mute” has been an uncomfortable shift. However, if done well, virtual commissioning can be beneficial both for commissioners and providers, and yield good outcomes for service users.
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