Shared services in the public sector are a moveable feast. For some, it is a term that describes councils working side by side to deliver a service with a shared workforce. For others, shared services could mean agencies collaborating to develop a joint commissioning framework, or contracting with a voluntary sector organisation to deliver part of a service on their behalf.
The legal definition of shared services used in local government refers to two or more authorities providing a service to their electorates on a joint basis, this could be via a joint in-house department or jointly outsourced. Governance can take place via a joint committee between the participating authorities, or through agreements between senior leaders of the authorities involved.
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