Making a Difference? sets out to do just what the title suggests: to evaluate how well the multi-agency approach succeeds in meeting the needs of this group of young people and their families. It is aimed at practitioners, managers and policy makers in the field.
In general, the researchers found that families and professionals did benefit from the multi-agency approach. The professionals were the group who reported benefiting most, although problems with clarity of decision making and shared resources were common.
I particularly liked the way in which the views of children and their families were sought. I also liked the prominence given to the UN Convention on the Rights of the Child when assessing the impact of these services on children. What children and families had a right to expect from providers was one thing that few services seemed clear about themselves.
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