It saw West Berkshire Council establish a drop-in centre to provideadvice and support to parents. And it wasn't long before Dave realisedthe value of the centre lay in the opportunity to link withfamilies.
In many ways, this represents the modern public service manager; meetingneeds through listening and providing a responsive service. Yet the teamis convinced there's more to their jobs than delivering services.They've set themselves the goal of working with young people andfamilies to help them solve problems.
They understand the best outcomes are reached when professionals helpfamilies to help themselves find ways to adapt.
Such a process is not easy however. The key is trusting relationshipsand negotiation. Professionals must work with families to identify bothan outcome and a way of getting there. This involves agreeing what theservice will do and how the family can take responsibility foritself.
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